Giraffes symbolize nonviolent communication

http://en.wikipedia.org/wiki/Nonviolent_Communication

OFNR process model

The NVC model has three or four steps depending on the mode of use.

1. Observation
2. Feelings
3. Needs
4. Request (optional, depending on mode)

The two modes of use of the NVC model are
empathy, including both self-empathy, and empathy for another, and
honest self-expression, including "please" (request) and "thank you" (gratitude)
[edit] OFNR model in more detail

The four steps, when used in "self-expression" mode, work like this:

1. To observe without evaluation, judgment, or analysis,
2. To express feelings which these observations evoke,
3. To express needs connected with these feelings,

(optional) To make a specific request of another person to help meet an unmet need, and to enrich life of everyone involved. Essential in this is that the other person is to be left free to honour or decline the request.

Empathy

1. Observations as to what happened,
2. Feelings evoked, sometimes guessing what feelings might be, if the other is (for example) in blame mode,
3. Needs both met and unmet, although the unmet needs are most likely to be provoking the feelings involved